Policy in 500 Words: Trust

This post summarises ‘COVID-19: effective policymaking depends on trust in experts, politicians, and the public’ by Adam Wellstead and me.

The meaning of trust

We define trust as ‘a belief in the reliability of other people, organizations, or processes’, but it is one of those terms – like ‘policy’ – that defies a single comprehensive definition. The term ‘distrust’ complicates things further, since it does not simply mean the absence of trust.

Its treatment in social science also varies, which makes our statement – ‘Trust is necessary for cooperation, coordination, social order, and to reduce the need for coercive state imposition’ – one of many ways to understand its role.

A summary of key concepts

Social science accounts of trust relate it to:

1. Individual choice

I may trust someone to do something if I value their integrity (if they say they will do it, I believe them), credibility (I believe their claim is accurate and feasible), and competence (I believe they have the ability).

This perception of reliability depends on:

• The psychology of the truster. The truster assesses the risk of relying on others, while combining cognition and emotion to relate that risk of making themselves vulnerable to the benefit of collective action, while drawing on an expectation of reciprocity.
• The behaviour of the trustee. They demonstrate their trustworthiness in relation to past performance, which demonstrates their competence and reliability and perhaps their selflessness in favour of collective action.
• Common reference points. The trustee and truster may use shortcuts to collective action, such as a reference to something they have in common (e.g. their beliefs or social background), their past interactions, or the authority of the trustee.

2. Social and political rules (aka institutions).

Perhaps ideally, we would learn who to trust via our experiences of working together, but we also need to trust people we have never met, and put equivalent trust in organisations and ‘systems’.

In that context, approaches such as the Institutional Analysis and Development (IAD) identify the role of many different kinds of rules in relation to trust:

• Rules can be formal, written, and widely understood (e.g. to help assign authority regardless of levels of interaction) or informal, unwritten, and only understood by some (e.g. resulting from interactions in some contexts).
• Rules can represent low levels of trust and a focus on deterring breaches (e.g. creating and enforcing contracts) or high levels of trust (e.g. to formalize ‘effective practices built on reciprocity, emotional bonds, and/or positive expectations’).

3. Societal necessity and interdependence.

Trust is a functional requirement. We need to trust people because we cannot maintain a functional society or political system without working together. Trust-building underpins the study of collaboration (or cooperation and bargaining), such as in the Ecology of Games approach (which draws on the IAD).

• In that context, trust is a resource (to develop) that is crucial to a required outcome.

Is trust good and distrust bad?

We describe trust as ‘necessary for cooperation’ and distrust as a ‘potent motivator’ that may prompt people to ignore advice or defy cooperation or instruction. Yet, neither is necessarily good or bad. Too much trust may be a function of: (1) the abdication of our responsibility to engage critically with leaders in political systems, (2) vulnerability to manipulation, and/ or (3) excessive tribalism, prompting people to romanticise their own cause and demonise others, each of which could lead us to accept uncritically the cynical choices of policymakers.

Further reading

Trust is a slippery concept, and academics often make it slippier by assuming rather than providing a definition. In that context, why not read all of the 500 Words series and ask yourself where trust/ distrust fit in?

Policy Analysis in 750 Words: power and knowledge

This post adapts Policy in 500 Words: Power and Knowledge (the body of this post) to inform the Policy Analysis in 750 words series (the top and tails).

One take home message from the 750 Words series is to avoid seeing policy analysis simply as a technical (and ‘evidence-based’) exercise. Mainstream policy analysis texts break down the process into technical-looking steps, but also show how each step relates to a wider political context. Critical policy analysis texts focus more intensely on the role of politics in the everyday choices that we might otherwise take for granted or consider to be innocuous. The latter connect strongly to wider studies of the links between power and knowledge.

Power and ideas

Classic studies suggest that the most profound and worrying kinds of power are the hardest to observe. We often witness highly visible political battles and can use pluralist methods to identify who has material resources, how they use them, and who wins. However, key forms of power ensure that many such battles do not take place. Actors often use their resources to reinforce social attitudes and policymakers’ beliefs, to establish which issues are policy problems worthy of attention and which populations deserve government support or punishment. Key battles may not arise because not enough people think they are worthy of debate. Attention and support for debate may rise, only to be crowded out of a political agenda in which policymakers can only debate a small number of issues.

Studies of power relate these processes to the manipulation of ideas or shared beliefs under conditions of bounded rationality (see for example the NPF). Manipulation might describe some people getting other people to do things they would not otherwise do. They exploit the beliefs of people who do not know enough about the world, or themselves, to know how to identify and pursue their best interests. Or, they encourage social norms – in which we describe some behaviour as acceptable and some as deviant – which are enforced by (1) the state (for example, via criminal justice and mental health policy), (2) social groups, and (3) individuals who govern their own behaviour with reference to what they feel is expected of them (and the consequences of not living up to expectations).

Such beliefs, norms, and rules are profoundly important because they often remain unspoken and taken for granted. Indeed, some studies equate them with the social structures that appear to close off some action. If so, we may not need to identify manipulation to find unequal power relationships: strong and enduring social practices help some people win at the expense of others, by luck or design.

Relating power to policy analysis: whose knowledge matters?

The concept of‘epistemic violence’ is one way todescribe the act of dismissing an individual, social group, or population by undermining the value of their knowledge or claim to knowledge. Specific discussions include: (a) the colonial West’s subjugation of colonized populations, diminishing the voice of the subaltern; (b) privileging scientific knowledge and dismissing knowledge claims via personal or shared experience; and (c) erasing the voices of women of colour from the history of women’s activism and intellectual history.

It is in this context that we can understand ‘critical’ research designed to ‘produce social change that will empower, enlighten, and emancipate’ (p51). Powerlessness can relate to the visible lack of economic material resources and factors such as the lack of opportunity to mobilise and be heard.

750 Words posts examining this link between power and knowledge

Some posts focus on the role of power in research and/ or policy analysis:

• Policy analysis for marginalized groups in racialized political systems
• Linda Tuhiwai Smith (2012) Decolonizing Methodologies 
• Carol Bacchi (2009) Analysing Policy: What’s the problem represented to be? 

These posts ask questions such as: who decides what evidence will be policy-relevant, whose knowledge matters, and who benefits from this selective use of evidence? They help to (1) identify the exercise of power to maintain evidential hierarchies (or prioritise scientific methods over other forms of knowledge gathering and sharing), and (2) situate this action within a wider context (such as when focusing on colonisation and minoritization). They reflect on how (and why) analysts should respect a wider range of knowledge sources, and how to produce more ethical research with an explicit emancipatory role. As such, they challenge the – naïve or cynical – argument that science and scientists are objective and that science-informed analysis is simply a technical exercise (see also Separating facts from values).

Many posts incorporate these discussions into many policy analysis themes.

• Reflecting on your role as a policy analyst compares pragmatic and critical approaches to policy analysis.
• Entrepreneurial policy analysis warns against a too-strong focus on the agency – rather than the unequal status and resources – of successful political actors.
• Who should be involved in the process of policy analysis? highlights the tensions between ‘evidence based’ and ‘co-production’ approaches (regarding who should be involved, and how to prioritise evidence)

See also

Policy Concepts in 1000 Words: Power and Ideas

Education equity policy: ‘equity for all’ as a distraction from race, minoritization, and marginalization. It discusses studies of education policy (many draw on critical policy analysis)

There are also many EBPM posts that slip this discussion of power and politics into discussions of evidence and policy. They don’t always use the word ‘power’ though (see Evidence-informed policymaking: context is everything)

Policy Analysis in 750 Words: Separating facts from values

This post begins by reproducing Can you separate the facts from your beliefs when making policy?(based on the 1^st edition of Understanding Public Policy) …

A key argument in policy studies is that it is impossible to separate facts and values when making policy. We often treat our beliefs as facts, or describe certain facts as objective, but perhaps only to simplify our lives or support a political strategy (a ‘self-evident’ fact is very handy for an argument). People make empirical claims infused with their values and often fail to realise just how their values or assumptions underpin their claims.

This is not an easy argument to explain. One strategy is to use extreme examples to make the point. For example, Herbert Simon points to Hitler’s Mein Kampf as the ultimate example of value-based claims masquerading as facts. We can also identify historic academic research which asserts that men are more intelligent than women and some races are superior to others. In such cases, we would point out, for example, that the design of the research helped produce such conclusions: our values underpin our (a) assumptions about how to measure intelligence or other measures of superiority, and (b) interpretations of the results.

‘Wait a minute, though’ (you might say). “What about simple examples in which you can state facts with relative certainty – such as the statement ‘there are X number of words in this post’”. ‘Fair enough’, I’d say (you will have to speak with a philosopher to get a better debate about the meaning of your X words claim; I would simply say that it is trivially true). But this statement doesn’t take you far in policy terms. Instead, you’d want to say that there are too many or too few words, before you decided what to do about it.

In that sense, we have the most practical explanation of the unclear fact/ value distinction: the use of facts in policy is to underpin evaluations (assessments based on values). For example, we might point to the routine uses of data to argue that a public service is in ‘crisis’ or that there is a public health related epidemic (note: I wrote the post before COVID-19; it referred to crises of ‘non-communicable diseases’). We might argue that people only talk about ‘policy problems’ when they think we have a duty to solve them.

Or, facts and values often seem the hardest to separate when we evaluate the success and failure of policy solutions, since the measures used for evaluation are as political as any other part of the policy process. The gathering and presentation of facts is inherently a political exercise, and our use of facts to encourage a policy response is inseparable from our beliefs about how the world should work.

… It continues with an edited excerpt from p59 of Understanding Public Policy, which explores the implications of bounded rationality for contemporary accounts of ‘evidence-based policymaking’:

‘Modern science remains value-laden … even when so many people employ so many systematic methods to increase the replicability of research and reduce the reliance of evidence on individual scientists. The role of values is fundamental. Anyone engaging in research uses professional and personal values and beliefs to decide which research methods are the best; generate research questions, concepts and measures; evaluate the impact and policy relevance of the results; decide which issues are important problems; and assess the relative weight of ‘the evidence’ on policy effectiveness. We cannot simply focus on ‘what works’ to solve a problem without considering how we used our values to identify a problem in the first place. It is also impossible in practice to separate two choices: (1) how to gather the best evidence and (2) whether to centralize or localize policymaking. Most importantly, the assertion that ‘my knowledge claim is superior to yours’ symbolizes one of the most worrying exercises of power. We may decide to favour some forms of evidence over others, but the choice is value-laden and political rather than objective and innocuous’.

Implications for policy analysis

Many highly-intelligent and otherwise-sensible people seem to get very bothered with this kind of argument. For example, it gets in the way of (a) simplistic stories of heroic-objective-fact-based-scientists speaking truth to villainous-stupid-corrupt-emotional-politicians, (b) the ill-considered political slogan that you can’t argue with facts (or ‘science’), (c) the notion that some people draw on facts while others only follow their feelings, and (d) the idea that you can divide populations into super-facty versus post-truthy people.

A more sensible approach is to (1) recognise that all people combine cognition and emotion when assessing information, (2) treat politics and political systems as valuable and essential processes (rather than obstacles to technocratic policymaking), and (3) find ways to communicate evidence-informed analyses in that context. This article and 750 post explore how to reflect on this kind of communication.

Most relevant posts in the 750 series

Linda Tuhiwai Smith (2012) Decolonizing Methodologies 

Carol Bacchi (2009) Analysing Policy: What’s the problem represented to be? 

Deborah Stone (2012) Policy Paradox

Who should be involved in the process of policy analysis?

William Riker (1986) The Art of Political Manipulation

Using Statistics and Explaining Risk (David Spiegelhalter and Gerd Gigerenzer)

Barry Hindess (1977) Philosophy and Methodology in the Social Sciences

See also

To think further about the relevance of this discussion, see this post on policy evaluation, this page on the use of evidence in policymaking, this book by Douglas, and this short commentary on ‘honest brokers’ by Jasanoff.